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HelpDesk - New Request

Click on Helpdesk -> Helpdesk Requests
Click on the New button. A dialog pops up. Update these fields:
1. Query: enter a description of the issue, including desired action, if possible
2. Category: Enter category from the first column below to assign automatically to the team in the second column

1. 1. Create User Id - User Administration (OAIMS)
  2. Authorization/Access Change - User Administration (OAIMS)
  3. Application Errors - AIMS Helpdesk
  4. Center Move - HQ Member Admin
  5. Duplicate Record - HQ Member Admin
  6. ID Card Processing Status - HQ Member Admin
  7. ID Card Payment Adjustment - HQ Member Admin
  8. Introductory Card Requests - HQ Member Admin
  9. Prefect Not in list - HQ Member Admin
  10. New Nodal Center - Center Maintenance
  11. New Satellite Center - Center Maintenance
  12. Move Center to another NC - Center Maintenance
  13. Coordinator Change - Center Maintenance
  14. Delete incorrect record and add correct Prefect - AIMS Helpdesk

1. Team Responsible: set automatically on entering category
2. Responsible User: set automatically to lead of Team Responsible
3. Created by Centre: enter your centre
4. General tab
  1. Abhyasi - enter name/ID, select from choice if possible, else enter abhyasi name(s) as needed
  2. Address - enter abhyasi address if contacting is needed
  3. Email - enter if needed
5. Click on Save to save request in Draft state

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