Wiki HelpDesk - Process Request
- Search for the Help Desk request as in HelpDesk - Search
- These actions can be done on the request from the Search view
- Cancel - by clicking on the white cross in a red circle
- Mark pending - by clicking on the pause icon (2 vertical parallel white lines) - to change status to pending
- Escalate - by clicking on the green up arrow - this option should be ignored currently (2011-11-28)
- Close or Mark completed/done - by clicking on the first grey cross (x)
- Delete the request - by clicking on the grey cross (x) at the right end of the row - to be done only by administrators
- Edit the request by clicking on the yellow-and-red icon on the left - the request comes up in the edit view
- Add comments or notes about this request by clicking on the ??? tab and then on new comment
- The same set of actions listed above can be done from this edit view
- Closing the request is described in HelpDesk - Close Request
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